Privacy Policy
Website Guy (NSW) Pty Ltd (“Website Guy”, “we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website at websiteguy.com.au, through our client services, and through any other interaction you have with us. By using our website or engaging our services, you agree to the collection and use of your information as described in this policy.
1. What Personal Information We Collect
1.1 Information You Provide
We collect personal information that you voluntarily provide to us, including when you:- Submit an enquiry or contact form on our website
- Engage us to provide website design, development, hosting, or other services
- Sign an Engagement Form or other agreement with us
- Subscribe to our newsletter or marketing communications
- Correspond with us by email, phone, or other means
1.2 Information Collected Automatically
When you visit websiteguy.com.au, we automatically collect certain non-personal technical information through cookies and analytics tools, including:- Your IP address and browser type
- Pages visited and time spent on each page
- Referring website or search terms used to find our site
- Device type and operating system
1.3 Information from Third-Party Tools
We use the following third-party tools on our website which may collect data in accordance with their own privacy policies:- Google Analytics: used to analyse website traffic and visitor behaviour. Data is processed by Google in accordance with Google’s Privacy Policy. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout
- Zoho SalesIQ: used to monitor website visitor activity and provide live chat functionality. Data is processed by Zoho in accordance with Zoho’s Privacy Policy
2. How We Use Your Personal Information
We use the personal information we collect for the following purposes:- To respond to your enquiries and provide you with information about our services
- To deliver the services you have engaged us to provide
- To manage your account, billing, and ongoing hosting and support arrangements
- To send you service-related communications including invoices, renewal notices, and support updates
- To send you marketing communications and newsletters about our services, where you have consented or where we are otherwise permitted to do so
- To improve our website, services, and client experience
- To comply with our legal obligations
- To protect our rights and the rights of our clients
3. Marketing Communications
From time to time we may send you newsletters, service updates, and promotional information about our services via email using Zoho Campaigns. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at admin@websiteguy.com.au. We will not send you unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth). We only send marketing emails to clients and prospects who have either provided their consent or with whom we have an existing business relationship.4. How We Store Your Personal Information
4.1 Storage Location
Personal information you provide to us is stored and processed using the following systems:- Zoho CRM and Zoho Campaigns: used to manage client records, enquiries, and communications. All data is stored on Zoho’s Australian data centres and servers
- Zoho Billing: used to manage invoicing and payment records. Payment card and direct debit information is processed by Stripe or GoCardless respectively and is not stored by Website Guy
- Website Guy servers: form submissions from our website are delivered to our Zoho CRM. Our servers are hosted by Servers Australia in Australian data centres
4.2 Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:- Secure access controls and password protection across all systems
- Use of reputable, Australian-based hosting and software providers
- Regular security monitoring and updates across our server infrastructure
- Restricting access to personal information to authorised team members only
4.3 Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the duration of our service relationship with you and for a reasonable period afterwards for legal, accounting, and record-keeping purposes. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.5. Disclosure of Personal Information
5.1 Third-Party Service Providers
In the course of providing our services, we may share your personal information with third-party service providers who assist us in delivering those services. These providers include:- Zoho Corporation: CRM, billing, campaigns, and communication tools
- Stripe and GoCardless: payment processing
- Servers Australia: hosting infrastructure
- Synergy Wholesale: domain name registration and DNS management
- Google: analytics and search services
5.2 Mutual Third Parties
In some cases, a client may have an existing relationship with another business professional such as an IT company, marketing agency, or graphic designer. Where we are satisfied that a third party is a known and trusted partner working directly with our mutual client, we may share relevant client information with that third party to facilitate the delivery of services. Our approach is as follows:- We will only share information with a third party we have explicitly partnered with or that we know to be a verified partner of the client
- If we are not certain of the relationship, we will confirm with the client before sharing any information
- We will never share sensitive information such as passwords, access credentials, or billing details with an unknown third party without first verifying the request with the client directly
5.3 Legal Requirements
We may disclose your personal information if required to do so by law, or in good faith belief that such disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the safety of our clients or the public.5.4 No Sale of Personal Information
We will never sell, rent, or trade your personal information to third parties for marketing or any other commercial purposes.6. Cookies
Our website uses cookies to improve your browsing experience. A cookie is a small text file placed on your device by a web server. Cookies help us recognise returning visitors and understand how our website is being used. We use the following types of cookies:- Essential cookies: required for the website to function correctly
- Analytics cookies: used by Google Analytics and Zoho SalesIQ to collect anonymous information about how visitors use our site
7. Access to and Correction of Your Personal Information
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date. To make an access or correction request, please contact us at:- Email: admin@websiteguy.com.au
- Phone: (02) 4329 2814
8. Data Breaches
We take data security seriously. In the event of a data breach that is likely to result in serious harm to any individual whose information is involved, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme contained in the Privacy Act 1988 (Cth). Our response to a data breach includes:- Immediately containing the breach by updating access credentials, changing usernames and passwords, and restricting access to affected systems
- Investigating the nature and extent of the breach
- Notifying affected individuals as soon as practicable
- Notifying the Office of the Australian Information Commissioner (OAIC) where required under the NDB scheme
- Taking steps to prevent a recurrence
9. Links to Third-Party Websites
Our website may contain links to third-party websites. These websites are operated by independent parties and have their own privacy policies. We are not responsible for the privacy practices of any third-party website and encourage you to review their privacy policies before providing any personal information.10. Children’s Privacy
Our services are directed at businesses and adults. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will update the “Last updated” date at the top of this policy and, where appropriate, notify clients directly. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.12. Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance:- Email: admin@websiteguy.com.au
- Phone: (02) 4329 2814
- Post: Website Guy (NSW) Pty Ltd, Central Coast, NSW, Australia
- Website: www.oaic.gov.au
- Phone: 1300 363 992